Hiring Organization / Company: Kate Quinn
Basic Salary: To Be Discussed
Employement Type: Full-Time
The Kate Quinn story
Some call it an obsession, others call it a community, most would say it’s both. Founded in 2006, Kate Quinn is the classic overnight success story that took 15 years to build. After eschewing her wholesale channel that accounted for over 70% of her revenues in 2018, Kate Quinn focused her company on DTC (direct to consumer) and sales have since exploded. What was once a mom's secret place to buy affordable fashion for her little ones has now become an immersive social experience that includes the anticipation of new drops, ongoing discovery of limited run prints, the rush and excitement of scoring a DISO (desperately in search of), crowd designing and an active (sometimes lucrative!) buy sell trade aftermarket.
Kate's gutsy move to pull her products out of the likes of Nordstrom, Buy Buy Baby, Zulily and hundreds of baby boutiques worldwide, proved prescient. With moms locked down and at home in 2020 with their precious bundles but without the usual playdates to connect with other moms, Kate Quinn became a beacon of social connection.
Over the past year, Kate Quinn has built a community of moms that is inclusive, kind, gentle and a welcome respite from the usual toxicity that has unfortunately become the norm on social media. Kate Quinn has garnered a following of over 370,000 fans on Instagram, has a rabid and highly engaged following of over 21,000 members in their private VIP Group on Facebook (VIP Group), and has a secondary market for its products that sometimes see highly sought-after items fetching more than 10x their retail price on www.katequinn.com.
Kate's insistence on keeping the brand's social presence kind and drama-free and by also providing a safe space for thousands of new moms to connect, the brand created a much-needed forum for moms needing connection in a disconnected time.
Fast paced online retail company looking for hands-on customer service representatives with unlimited growth potential. Responsible for responding to customer inquiries and resolving issues quickly and per company policies and procedures.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
People + development
- Collaborates with the team during meetings to deliver information regarding orders, returns, gift wrapping, restock, and back of house organization
- Foster a team environment
- Strong communication skills
- Ability to problem solve
- High sense of urgency
- Dependable, responsible and willing to accept accountability
- Ability to see good use of time and space
- Be respectful of co-workers.
- Contribute to a team environment.
- Have fun - Ability to maintain enthusiasm, motivation and a positive attitude
- 3+ years of related customer service experience 2+ preferably in an online retail environment.
All employees are required to be fully vaccinated.
Currently, all on-site employees are required to always wear a KN95 mask when inside the building.
Full-time (some flexibility to work remote Part time or flex weekly schedule)
Job Type: Full-time
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
- Monday to Friday
- Customer service: 3 years (Preferred)
- One location
Work Location: One location
Job Location Information:
Location: Lynnwood, Wa 98087
Date Posted: 2021-09-15
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