Customer Service Specialist Iv Vacancy In King County

Hiring Organization / Company: King County
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:


King County’s Facilities Maintenance Division (FMD) has an excellent opportunity for a Customer Service Specialist IV! The Customer Service Specialist IV will report into the Customer Services Coordinator and will have responsibility over building groups which are regionally defined. The Customer Service Specialist IV will have the opportunity to showcase their skills in facility management/facility maintenance management, customer service, customer recovery, work order management, problem solving, and coaching and mentorship. This position will work closely with the trades, maintenance planners, and other King County entities.

Through a workforce of over 300 dedicated employees, the FMD operates and manages the County's capital assets by developing and maintaining cost-conscious, sustainable, high-quality facilities, and environments. The Building Operations Section of FMD maintains approximately 3 million square feet in facilities where King County provides regional services, including the King County Courthouse and District Courts, Maleng Regional Justice Center, King County Administration Building, King County Animal Shelter, and several Public Health facilities. Our facilities range in age from 8 to 100 years, with equipment such as boilers, chillers, DDC controls, ventilation fans, pumps and compressors, and fire/life/safety systems.

In order to be considered minimally qualified for this role, you must demonstrate knowledge, skill and ability to perform the following:

  • Provide day to day overall support of the Customer Care Team.
  • Provide excellent customer service to internal/external customers including following up with customers preemptively and on a reactionary basis.
  • Act as the first point of escalation for customer service issues.
  • Demonstrate an understanding of facility management including preventive maintenance, corrective maintenance, project work, and building systems.
  • Utilize Computerized Maintenance Management Systems (CMMS) to track, prioritize and manage work orders from the Customer Care Team.
  • Assist and support with call overflow from the Customer Care Team.
  • Assist in establishing metrics and KPI's regarding work order aging, corrective maintenance/ preventative maintenance and tenant support (billable work).
  • Prepare standard reports established by the Customer Services Coordinator.
  • Provide coaching/guidance, support, and feedback to Customer Service Specialist lll's
  • Review the processed work orders to ensure that intake has captured all necessary information required to move forward with work and/or projects
  • Provide technical assistance/training to co-workers, internal/external customers with regard to services, policies, procedures, methodology/standards.
  • Perform administrative support tasks such as data entry, email and document records management, mail sorting, and filing.
  • Develop and/or manage and support work plans and projects.
  • Perform other duties as assigned.

Union Membership: This position is represented by Teamsters, Local 117


  • Work location: King County Administration Building, 500 4th Ave, Seattle, WA 98104. This role has an option to telework 1 day/week.
  • Normal work hours: Monday – Friday, 8:00 a.m. – 4:30 p.m.
  • Are customer focused and can respond professionally to inquiries and manage and prioritize customer needs
  • Have experience in report writing and graphic display.
  • Have an understanding of contract management and budget management.
  • Have experience in coordination, facilitation, mediation, and negotiation.
  • Have experience using computers, email, and office software in daily work (The County uses Microsoft Office including Outlook, Excel, Teams, and Word).
  • Have experience using a CMMS, data collection and statistical reporting.
  • Are capable of addressing politically-sensitive issues.
  • Have experience mentoring or teaching others.
This position is open to all applicants. Vacancies that occur in the next 12 months can be filled with this recruitment.

  • Additional licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.
  • Offer of employment will be contingent upon a satisfactory background check and supervisor level reference checks.
The work associated with this position will be performed through a combination of onsite work and meetings (4 days/week) and telework (1 day/week). Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

  • Competitive medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Wellness programs
  • Employee assistance programs
  • Employee giving program
  • And more! See the Benefits section of the job posting to see what else King County offers.

As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change.

To learn more, please visit:

A King County application with a resume submission is required. A cover letter is recommended.

If you have any questions, please contact Denise Lin (Talent Advisor) at [email protected] or 206-477-6445.

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?
Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles-we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

Covid-19 Vaccination Requirement
As of October 18, 2021, most* King County employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination by October 18th. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

This directive applies to employees in the Executive branch*, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Job Location Information:
City: Seattle
State: Wa
Country: Us
Location: Seattle, Wa 98104

Date Posted: 2021-09-15
Job Listing No# : 91035

Share this job on:

Top 10 Tips When Finding a Job

If that you’re not kidding approximately searching for Jobs, you’ll agree that it is without doubt one of the hardest jobs at the present time. Most often, you’ll haven’t any clue the place or what to look for within the job market. The great thing is that you’re not by yourself. There are a couple of people available in the market who are jobless such as you. Finding a job even in a business center will also be simple if you understand the place to begin. Before you begin your job searching procedure, listed here are guidelines to help you to find your dream job.

1. Job Facilities

Job companies are an unbelievable and often overlooked hots pot for finding Jobs. Job firms repeatedly supply crucial training, property, and techniques for activity seekers. Those firms can also be in particular useful for young job seekers or those with little running experience. A simple Web experiment for job firms for your areaought to discover where and the best way to get to them.

2. Temporal companies

Many companies select to have their positions dispatched via temporal companies. The tip objective for that is to save money on representative benefits like healthcare. Temporally companies likewise give corporations the best way of screening candidates. Employment services can commonly be a quicker and less daunting job than discovering direct employment. An employment company would possibly likewise turn out to be into a long lasting job for the people who perform neatly throughout their running.

3. Free job look services

This can be a waste of money while money is now tight in the first place. In fact, the money you pay for job searching sites is imposed deductible in case you are on a job. It’s smarter to use the cash to pay for expenses.

4. Look at the nearby school

When finding a job, never forget your school. Some schools additionally have coordinate contract positions, so check with them can be useful in finding a new career. If you talk with your teachers, they will be on the lookout for positions that match your training and experience. Some schools may need you to go to their offices for an informal interview. Here you can step through an examination on their PC. You’ll talk with a recruiter to examine exactly what you want.

5. Newspapers

Newspapers are often an overlooked apparatus for finding Jobs. Smaller businesses still use newspapers as their method when looking for Job applicants. Most newspapers will have their job listings online too. Some may ask the companies to have the listings online. There could be listings in the paper that don’t appear online.

6. Foot hunts

If that you are tired by ineffective attempts at finding a job using one of the above methods, getting out and looking for employers will yield better results. Showing up in person often demonstrates determination and initiative that most employers will find alluring in a potential representative.

7. Online Forums

Joining online forums is another good way of finding your new job. Here you will get companies that are ready to hire you and work with you. Make sure that you join as many online job finding as possible. Ensure that you describe your profile well so that your employers can know who you are.

8. Look at corporate websites

Most corporate websites are good places that can give a job. Look for websites and companies which you would love work with. On the careers page find out if there an open vacancy which matches your expertise. You can also send an email to the HR and ask for consideration.

9. Ask friends

Friends are the best at finding jobs. Before you go out, call all your friends and ask if they have any job connections that match your skills. In most cases, the job search connection will be wide and at last, you will land on one vacancy.

10. Make application regularly

Never be tired of applying. Make sure that you keep on applying for the new jobs that are posted every day. Avoid mentioning that you have done ten applications so far.


When finding a Job, don’t waste time on applications that are complicated for a job you don’t know if you want. Don’t open positions that are not exactly what you want. Tap on them thinking that it may be an approach to get your foot in the entryway.