Hiring Organization / Company: Multi-service Center
Basic Salary: To Be Discussed
Employement Type: Full-Time
Eviction Prevention and Rental Assistance Program(EPRAP) Specialist FT & PT (3 months-Temporary)
Classification: 1 FTE & 1 PTE-Temporary position
EPRAP Program Manager FLSA Status: Non-Exempt
MSC’S VISION AS AN EMPLOYER
At MSC, we believe that diversity, equity, and inclusion drives success for our clients, community, and employees and makes us better able to serve our clients. MSC is building a future without poverty by creating pathways to help, hope and change for our neighbors. MSC is stronger as a team when we welcome diverse employees, perspectives, experiences and approaches to foster a stronger, smarter, and more informed workplace.
MSC strives to create an environment where employees are valued, empowered to positively support our mission, and recognized for their individual and team contributions. MSC desires to create a workplace that reflects the communities we serve. MSC believes that building a truly inclusive culture is essential for all our employees to bring their authentic, whole selves to work and experience a sense of belonging and support.
SUMMARY OF POSITION:
Are you determined to ensure community members stay housed through this pandemic? The EPRAP Specialist
(Temporary) distributes specialized emergency support services that include rent assistance. This position will serve individuals and families who have been impacted by the COVID19 pandemic.
FTE: Monday – Friday 8:30 a.m. – 5 p.m. (see exception below). **40 HOURS per week. To comply with Labor Laws: 2-15minute paid breaks and 1- 30 minute unpaid lunch break is required during each workday.
PTE: Monday-Friday 11 a.m.-3:30 p.m. (see exception below). **20-25 HOURS per week. To comply with Labor Laws: -1-15 minute paid break for worked every 4 hours, and take 1-30 minute unpaid lunch break if worked more than 4 hours per day.
*THIS POSITION IS FUNDED THROUGH THE END OF DECEMBER 2021*
LOCATION: HYBRID- Some remote work and some in person work at MSC Kent office
KEY DUTIES & RESPONSIBILITIES:
Complete high volume of intake and paperwork for COVID19 affected customers for emergency support service funding
Provide support with returning phone calls, responding to voicemails and email inquiries
Timely and accurate completion of rent assistance requests
Advocate on behalf of the customer if needed
Assist customers with limited computer literacy and access with application
Understand and adhere to MSC policies around confidentiality and all standards of conduct as described in the MSC Personnel Manual
Other duties as assigned
LEVEL OF SUPERVISION:
At least 2 years of direct service experience working with diverse low income, vulnerable individuals and/or families in a social service, employment, educational or instructional setting
Bilingual applicants encouraged to apply
High school diploma or G.E.D., some college preferred.
Excellent communication skills;
Ability to work with people of diverse backgrounds and various levels of employment.
Ability to communicate with diverse populations and organizations, with a good understanding of substance abuse and the attending needs, family dysfunction, domestic violence.
Ability to work in a self-directed manner and assume responsibility for assigned tasks.
Ability to be flexible and adjust to deadlines and changes in assigned tasks; understand that the workflow varies in volume based department projects.
Proven ability to be self-directed and possess excellent organizational skills.
Proven ability to be flexible and to work in a fast changing environment.
Read, write and understand the English language
Excellent communication and organizational skills.
Be proficient with basic computer skills, including Word and Excel, and a willingness and ability to learn additional databases.
Knowledge of multi-line phones and excellent phone manner.
Ability to work independently, accurately and efficiently, with an eye for detail
Excellent customer service skills
Empathy for low-income, homeless, elderly and other families and individuals in need.
These physical requirements are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to ensure people with disabilities to perform the described essential functions.
Lifting up to 25 lbs. without assistance.
Walking, standing, sitting and driving frequently
Stretching/Reaching, Hand/Finger dexterity, Stooping (bend at waist) frequently
Mobility and ability to sit for long periods of time
Masks must be worn at all times when social distancing is not observed. MSC has masks available to distribute to customers who do not have a mask
Travel to MSC offices, participant service locations, and meetings through King County are required for this position as well as travel throughout WA State, as needed
Work performed indoors in a climate controlled environment
Multi-Service Center does not tolerate discrimination of any type, and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, national origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. Multi-Service Center is an at-will employer.
If you are interested in applying for this job opportunity please send your resume and cover letter.
Multi-Service Center is committed to promoting equal employment opportunity and diversity in the workplace.
Wage: $21.00 per hour.
*WAGE POSTING IN ALIGNMENT WITH KING COUNTY DCHS REQUIREMENTS FOR THE EPRAP PROJECT ONLY*
No phone calls please.
Job Types: Full-time, Part-time, Temporary
Pay: $21.00 per hour
- 8 hour shift
- Driver's License (Preferred)
- One location
Work Location: One location
Job Location Information:
City: Federal Way
Location: Federal Way, Wa 98003
Date Posted: 2021-09-14
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