Hiring Organization / Company: Us Social Security Administration
Basic Salary: To Be Discussed
Employement Type: Full-Time
Information Technology Specialists are valued members of our team. As an IT Specialist, you will serve as an information technology support member providing technical guidance and assistance with the administration and support of Local Area Networks (LAN) and Intelligent Workstations (IWS).
LOCATION: This position is located in the Columbia Center, 701 5th Avenue, 29th Floor, Seattle, WA.
TOUR OF DUTY: Flex-time; Full-time. Alternate work schedules may be available.
This position is for an information technology (IT) specialist who provides support for computer and systems support activity within the component serviced including the administration and support of Local Area Networks (LAN) and Intelligent Workstations (IWS). Provides support for implementation and operation of claims and post entitlement processing systems, management information systems, administrative, programmatic or other comparable systems. Has responsibility for various computer projects designed to increase the effectiveness and efficiency of selected administrative and managerial tasks, and processes used by the component, through the reconfiguration of existing data bases, the establishment of standard interfaces for new data bases, the improvement of existing information systems, the design and development of new information systems, and the utilization of innovative design approaches which involve interactive computer enhanced information systems, integrated data bases and communications utilities.
Job family (Series)
2210 Information Technology Management
- Computer Network Support Specialists
- Computer Security Specialists
- Computer Support Specialists
- Computer User Support Specialists
- End-User Support Specialists
- Information Technology Specialist (It Specialist)
Conditions of Employment
- U.S. Citizenship required
- Selective Service Registration, if applicable (www.sss.gov)
- Background and/or security investigation required
- Job offers are contingent on background / security investigation results
- Selectees are required to serve a 1 year probationary period
- Relocation expenses will not be paid
- All qualification requirements must be met by the closing date of the announcement
QualificationsAll qualification requirements must be met by the closing date of the announcement.
If you are using experience to qualify, you must have:
For GS-11: Applicants must have 52 weeks of specialized experience at the GS-9 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience at the GS-9 level is defined as knowledge of concepts, principles, and practices to design, implement, and maintain systems and services; assess and evaluate the effectiveness of current and/or new systems and services; knowledge of a majority of activities involved in analysis, development, design, maintenance and security of information processing systems with respect to a personal computer, mainframe Internet/Intranet, and/or local area network (LAN) environments; knowledge of Agency programmatic, administrative, End User hardware and software support; skill in oral and written communication to prepare and present reports, interpret policies and guidelines, provide advice and guidance to customers; ability to provide technical leadership on projects; knowledge of a variety of applications, operating systems, mainframe, web, and/or network systems, communications, protocols, work processing systems, and computer equipment.
For GS-12: Applicants must have 52 weeks of specialized experience at the GS-11 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience is defined as knowledge of concepts, principles, methods, and practices to design, develop, implement, and maintain systems and services; assess and evaluate the effectiveness of current and/or new systems and services; knowledge of the full range of activities involved in analysis, development, design, implementation, maintenance and security of information processing systems with respect to a personal computer, mainframe Internet/Intranet, and/or local area network (LAN) environments; knowledge of Agency programmatic, administrative, management information, End User hardware and software support; skill in oral and written communication to prepare and present reports, interpret policies and guidelines, provide advice and guidance to customers; ability to provide technical leadership on projects; knowledge of a variety of applications, operating systems, mainframe, web, and/or network systems, communications, protocols, and work processing systems, management information systems, and computer equipment.
In addition to the specialized experience listed above, to qualify for the 2210 IT Specialist series, applicants must demonstrate the following competencies:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.
For GS-11: Ph.D. or equivalent doctoral degree, OR 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent.
Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
For GS-12: Not applicable
COMBINING EDUCATION AND EXPERIENCE: Experience and education as described above may be combined to meet the minimum qualification requirements. Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.
Providing Proof of Education or Substituting Education
For information on providing proof of education or substituting education for experience, visit http://www.opm.gov/qualifications/standards/group-stds/gs-cler.asp
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
Additional selections may be made for this vacancy six months from the closing date of this announcement.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position.
These competencies include:
- Attention to Detail
- Customer Service
- Interpersonal Skills
- Stress Tolerance
- Influencing/Negotiating (GS-12 level only)
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
For additional information see: What to include in your resume.
Your application will be evaluated under the Category Rating method, based on your responses to the Assessment Questions. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:
1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements.
2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.
ICTAP candidates who meet the requirements for the Well Qualified category will be placed at the top of the Best Qualified category and be given selection priority.
Background checks and security clearance
Drug test required
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
- For additional information see: What to include in your resume.
- If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
- Transcripts (if using education to qualify - unofficial copies accepted)
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
- proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
- proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.
VETERANS' PREFERENCE: If you are claiming veterans' preference, you must submit a copy of your military discharge certificate (DD 214 member 4 copy) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must show Character of Service. If you are claiming 10-point veterans' preference based on a service-connected disability, you must also submit the required documentation specified on the reverse of the SF-15, Application for 10-Point Veterans' Preference (SF 15). Applicants claiming derived preference must submit the veteran's DD 214, the SF-15 and the required documentation specified on the reverse of the SF 15. Preference will be granted based on the documents received. For more information visit the Vet Guide.
IMPORTANT NOTICE TO VETERANS: The Office of Personnel Management has published the end date for Operation Iraqi Freedom (OIF) as August 31, 2010. To receive veterans' preference for service during the Enduring Freedom/Iraqi Freedom era, you must have served for more than 180 days between September 11, 2001 and August 31, 2010 OR be in receipt of a campaign badge or expeditionary medal. The updated CFR language is available here. Other qualifying eligibility for preference (e.g., disability) remains unchanged.
PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.
Military Spouse Appointing Authority: You may be eligible for an appointment under the Military Spouse Appointing Authority if you are: 1) The spouse of an active duty member of the armed forces; 2) The spouse of a former service member who is 100% disabled due to a service-connected disability; or 3) The un-remarried widow or widower of a service member killed while on active duty. Each of these categories has different eligibility criteria that must be met. Individuals applying for consideration under this authority MUST provide the applicable supporting documentation (e.g., documentation verifying marriage, DD-214 member 4, copy of a statement from the Department of Veterans Affairs or a branch of the military certifying the service member's service-connected disability rating, DD-1300, statement from military installation certifying current active duty etc.). You are no longer eligible if you remarry.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This job is open to
Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
U.S. citizens, nationals or those who owe allegiance to the U.S.
Clarification from the agency
Open to US Citizens
Job Location Information:
Location: Seattle, Wa 98104
Date Posted: 2021-09-15
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